Introduction
Orthia AI ("Orthia," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our AI receptionist platform and related services.
Information We Collect
We collect information in the following categories:
- Practice Information: Business name, address, phone numbers, email addresses, office hours, provider details, and practice management system credentials provided during onboarding.
- Patient Interaction Data: Call recordings, chat transcripts, SMS messages, appointment details, and insurance information processed through the Orthia platform.
- Usage Data: Analytics data about how you use our platform, including login times, feature usage, and dashboard interactions.
- Technical Data: IP addresses, browser type, device information, and cookies necessary for platform functionality.
HIPAA Compliance
Orthia is fully HIPAA compliant. All patient health information (PHI) is encrypted in transit and at rest, stored on secure U.S. servers, and handled in accordance with the Health Insurance Portability and Accountability Act. We execute a Business Associate Agreement (BAA) with every practice during onboarding.
How We Use Your Information
- To provide and maintain our AI receptionist services
- To process appointments, insurance verifications, and patient communications
- To improve our AI models and service quality
- To send service-related communications and updates
- To comply with legal obligations
Data Security
We implement industry-standard security measures including AES-256 encryption, TLS 1.3 for data in transit, role-based access controls, regular security audits, and SOC 2 compliance. All data is stored on secure servers within the United States.
Data Retention
We retain practice and patient interaction data for the duration of your subscription plus 90 days. After account termination, data is securely deleted within 90 days unless retention is required by law.
Your Rights
You have the right to access, correct, delete, or export your data. To exercise these rights, contact us at hello@orthia.io.
Contact Us
For questions about this Privacy Policy or our data practices, contact us at hello@orthia.io or call (830) 264-9239.